Last Updated: October 10, 2024
At SiglerLabs, we aim to ensure that our customers are fully satisfied with the services we offer. This Refund Policy sets out the terms under which refunds are offered for our courses, digital content, and services. Please read this policy carefully to understand your rights.
1. Eligibility for Refunds
1.1 Live Instructor-Led Courses
- Live Courses: Once you enroll and pay for a course, we finalize the scheduling of trainers and resources. Therefore, we do not offer refunds after enrollment is confirmed.
1.2 Self-Paced Digital Content
- No refunds are available for self-paced courses and digital content once accessed, due to the nature of digital distribution.
2. Refund Exceptions
Refunds may be considered in the following exceptional circumstances:
- Technical Failures: If you experience significant technical issues that prevent you from accessing the course, and SiglerLabs is unable to resolve the issue, a partial or full refund may be granted after an investigation.
- Cancellation by SiglerLabs: If a course or event is cancelled by SiglerLabs due to unforeseen circumstances, you are eligible for a full refund or the option to reschedule to a future session.
3. Batch Rescheduling and Deferrals
If a scheduled course is rescheduled due to instructor availability or low enrollment, you may choose to:
- Accept the new date: You will be transferred to the rescheduled batch.
- Request a refund: If you do not wish to attend the rescheduled session, you may request a refund. Please note, 50% of the paid amount will be deducted as a processing fee for such cancellations.
4. Refund Process
To request a refund, you must submit your request in writing to [email protected] within the applicable time frame mentioned above. Please include your name, contact details, and the reason for the refund request. Refunds will be processed within 21 business days after receiving the request and will be credited to the original method of payment.
5. Refunds for Promotional Offers
Courses or services purchased under promotional offers are not eligible for refunds, unless explicitly stated otherwise in the offer’s terms and conditions.
6. Governing Law and Jurisdiction
This Refund Policy is governed by the laws of India, and any disputes related to refunds or services will be subject to the jurisdiction of the courts in Kolkata, West Bengal.
7. Contact Information
For any questions or refund-related concerns, please contact us at:
Sigler Digital Solution Pvt Ltd
Email: [email protected]